Can't find the answer to your question on this page? Don't hesitate to contact us.
Where can I buy your books?
Our books can be bought from retailers around the world, on the high street and online. We do not sell David and Charles books directly from this website, although our book pages do provide links for you to buy. Veloce titles can be bought from retailers, or directly from the Veloce website.
If you are a trade customer looking to purchase, please see contact details here.
I have purchased a book that says I can get patterns or templates online. How do I find these?
All patterns and additional downloads are now available on Bookmarked, our free to join membership website for art and craft book lovers. Simply visit the site and search for your book. Once registered and logged in you will be able to download your patterns/templates.
I would like to submit a book proposal. Where should I send this?
We currently publish into practical art and craft categories, wellbeing and automotive (under our Veloce imprint). Information on how to submit a book and what we are looking for can be found here. We receive many submissions, and only a fraction of the proposals and ideas we receive and consider become published books. If your book is not in these categories, you might consider our Assisted Publishing service. This is designed for books that have been self-published to a high standard that would benefit from our global distribution reach.
I think there is an error in my book or I need help understanding the patterns/projects?
Despite a rigorous pattern checking process, we recognise there are occasional errors. In the first instance, please check our Errata page for any notes or comments where we have identified corrections to our books. If you cannot find assistance there, please contact us and we will respond accordingly.
I would like to use a quote, image or another reference to a David and Charles book in a new work or project. How do I do this?
We get many requests to reference David and Charles books. A brief reference or quote that is appropriately attributed to the original book is generally acceptable. More information on requesting permissions can be found here.
Who should I contact for any product safety questions or to report a safety issue (including issues relating to EU GPSR legislation compliance)?
The publisher and manufacturer of our products is David and Charles Ltd. Tourism House, Pynes Hill, Exeter. EX2 5WS. Safety questions or safety issues should be raised by email to hello(at)davidandcharles.com, through our online contact form, or by telephone to +44 (0)1392 790650. Where relevant, our products have been through appropriate testing to confirm to international safety standards. Products are marked where necessary for appropriate age level use and international certification. Our products all contain printed information confirming the name and address of manufacturer, date of manufacture and manufacturing batch or impression reference. We maintain records of all product testing which can be provided to trade customers on request.
Our EU GDPR authorised representative is: LOGOS EUROPE, 9 rue Nicolas Poussin, 17000, LA ROCHELLE, France; Email: Contact@logoseurope.eu
What is your company policy on the use of AI technology?
We have undertaken training on the use of AI that has been used to shape our internal policies. Our external policy statement on AI use is as follows:
We are committed to supporting independent authors and creative people by publishing original works written by real people. We do not allow the unauthorised use of copyright material for machine learning.
We embrace AI’s growing role in commercial operations, and our approach is to use AI as a tool to enhance our team’s productivity, creativity, and workflow.
Recognising some of the risks of AI use, we always have human oversight of any AI assisted work.
What is your approach to accessible reading / how can I access more accessible formats of your books?
We are committed to making our books as accessible as possible. All our titles are available in reflowable EPUB format, ensuring a flexible reading experience that adapts to different screen sizes and assistive technologies. We understand that accessibility needs vary, and we are happy to consider requests for additional formats or accommodations where possible. If you have specific accessibility requirements, please contact us, and we will do our best to assist you.
